Contact & Support

We're here to help! Get support, ask questions, or provide feedback about Artyx.

General Support

Questions about features, billing, or technical issues

support@artyx.app

Response within 24 hours

Priority Support

For Pro and Enterprise subscribers

priority@artyx.app

Response within 4 hours

Bug Reports

Report app crashes, errors, or unexpected behavior

bugs@artyx.app

Response within 48 hours

Feature Requests

Suggest new features or improvements

feedback@artyx.app

Response within 7 days

Privacy & Legal

Privacy concerns, GDPR requests, or legal matters

privacy@artyx.app

Response within 72 hours

Business Inquiries

Partnerships, licensing, or enterprise solutions

business@artyx.app

Response within 5 business days

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

Frequently Asked Questions

Quick answers to common questions about Artyx.

Getting Started

Simply download Artyx from the App Store, open the app, and start by selecting a photo from your library or taking a new one with your camera. You'll get 3 free credits daily to try our AI background replacement.

Artyx supports all standard image formats including JPEG, PNG, HEIC, and RAW. For best results, we recommend using high-resolution images with good lighting and clear subject separation from the background.

For cloud processing (highest quality), yes. However, Artyx also offers on-device processing using Core ML, which works without an internet connection but with slightly reduced quality.

Features & Quality

Artyx uses FLUX.1 Kontext Pro technology for perfect identity preservation. Unlike other apps that may alter your appearance, Artyx maintains your exact facial features, skin tone, and identity while seamlessly replacing backgrounds.

Pro (FLUX-Dev): Highest quality, cloud processing
Balanced (SDXL): Good quality, faster processing
Instant (Core ML): On-device, immediate results

Currently, Artyx provides curated background collections across multiple categories (Nature, Urban, Studio, Artistic, Business, Seasonal). Custom background uploads are planned for future updates.

Billing & Subscriptions

Free users get 3 credits daily. Each image generation uses 1 credit. You can earn additional credits by watching ads, sharing creations, or referring friends. Pro users get 150 credits monthly.

Yes, you can cancel your subscription anytime through your Apple App Store account settings. You'll continue to have access to Pro features until the end of your current billing period.

Yes! New users get a 7-day free trial of Pro features. You can cancel anytime during the trial period without being charged.

Privacy & Security

Your photos are processed temporarily and deleted immediately after generation. We do not store your original images permanently. For maximum privacy, use our on-device processing option.

Yes, we use bank-level encryption for all data transmission and storage. Our privacy practices comply with GDPR, CCPA, and other data protection regulations. See our Privacy Policy for details.

Need Immediate Help?

For urgent technical issues or account problems affecting app functionality.

Contact Urgent Support