Contact & Support
We're here to help! Get support, ask questions, or provide feedback about Artyx.
General Support
Questions about features, billing, or technical issues
support@artyx.appResponse within 24 hours
Bug Reports
Report app crashes, errors, or unexpected behavior
bugs@artyx.appResponse within 48 hours
Privacy & Legal
Privacy concerns, GDPR requests, or legal matters
privacy@artyx.appResponse within 72 hours
Business Inquiries
Partnerships, licensing, or enterprise solutions
business@artyx.appResponse within 5 business days
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
Quick answers to common questions about Artyx.
Getting Started
Simply download Artyx from the App Store, open the app, and start by selecting a photo from your library or taking a new one with your camera. You'll get 3 free credits daily to try our AI background replacement.
Artyx supports all standard image formats including JPEG, PNG, HEIC, and RAW. For best results, we recommend using high-resolution images with good lighting and clear subject separation from the background.
For cloud processing (highest quality), yes. However, Artyx also offers on-device processing using Core ML, which works without an internet connection but with slightly reduced quality.
Features & Quality
Artyx uses FLUX.1 Kontext Pro technology for perfect identity preservation. Unlike other apps that may alter your appearance, Artyx maintains your exact facial features, skin tone, and identity while seamlessly replacing backgrounds.
Pro (FLUX-Dev): Highest quality, cloud processing
Balanced (SDXL): Good quality, faster processing
Instant (Core ML): On-device, immediate results
Currently, Artyx provides curated background collections across multiple categories (Nature, Urban, Studio, Artistic, Business, Seasonal). Custom background uploads are planned for future updates.
Billing & Subscriptions
Free users get 3 credits daily. Each image generation uses 1 credit. You can earn additional credits by watching ads, sharing creations, or referring friends. Pro users get 150 credits monthly.
Yes, you can cancel your subscription anytime through your Apple App Store account settings. You'll continue to have access to Pro features until the end of your current billing period.
Yes! New users get a 7-day free trial of Pro features. You can cancel anytime during the trial period without being charged.
Privacy & Security
Your photos are processed temporarily and deleted immediately after generation. We do not store your original images permanently. For maximum privacy, use our on-device processing option.
Yes, we use bank-level encryption for all data transmission and storage. Our privacy practices comply with GDPR, CCPA, and other data protection regulations. See our Privacy Policy for details.
Need Immediate Help?
For urgent technical issues or account problems affecting app functionality.
Contact Urgent Support